Valid as of: 1 September 2024
Guests are obliged to follow the instructions of the staff on site and to observe the regulations relevant to the health and safety protection plan.
Lucerne Festival cannot accept any liability for infections or consequential damage that may result, despite all due care and compliance with the health protection plan protection. Attending the events as well as staying in the event locations is always at your own risk.
Tickets may be ordered online, in writing, or by telephone. Official advance ticket sales begin on the specific dates announced in Lucerne Festival’s media releases.
Tickets may be ordered online, in writing, or by telephone. Official advance ticket sales begin on the specific dates announced in Lucerne Festival’s media releases.
Registered customers may purchase tickets online at www.lucernefestival.ch/en. The purchase agreement between Lucerne Festival and the customer takes effect when the “confirm purchase” option is clicked. Lucerne Festival reserves the right to limit the number of tickets per customer. When telephone sales are underway, requests will be accepted by calling +41 (0)41 226 44 00.
Tickets that are reserved and deposited at the box office, but not collected before the concert begins, will be fully charged for.
In addition to the published prices for tickets and products there is a fee for processing.
Depending on the point of sale, the amount due can be paid by debit or credit card, invoice, with a Lucerne Festival voucher, and the TWINT mobile payment app. Payment can be made with the following debit and credit cards: Postcard (online only), VISA and MASTERCARD/EUROCARD. The payment date for both domestic and foreign invoices is 10 days from the date of invoice.
If requested, tickets will be delivered by mail to a shipping address designated by the customer. Lucerne Festival assumes no liability for tickets lost in the mail. Please immediately check over the tickets that have been sent, since complaints that are received later cannot be considered. If it cannot be guaranteed that the customer will receive the tickets on time, the tickets will be available to be picked up from the box office.
For Print@Home tickets special terms of use apply. Only tickets printed on quality paper and showing an easy-to-read barcode will entitle the bearer to admission. The ticket is valid for one-time admission and will be voided upon the first validation. If there are multiple copies with the identical barcode in circulation, only the first ticket to be validated will gain admission. The promoter is not obligated to verify the identity of the ticket holder as the ticket purchaser and is not obligated to verify the authenticity of the Print@Home tickets that are presented. Cancellation or exchange is not possible. Copying, modifying, and resale of the ticket are prohibited. Print@Home tickets cannot be resold on commission.
Wheelchair spaces are available in the Ark Nova. These spaces may be reserved only by telephone at the number +41 (0)41 226 44 80.
If concert tickets are lost, no duplicates will be issued.
In principle tickets may neither be exchanged nor returned.
The resale of tickets is prohibited. Lucerne Festival accepts no liability.
Additionally, resale of tickets at prices higher than those indicated on the tickets is also prohibited.
Changes in the cast of performers and programming as well as relocation of the event venue do not entitle one to reimbursement of the ticket purchase price. In cases when the event must be postponed, the tickets remain valid for the new date.
Lucerne Festival also reserves the right to cancel events on short notice. In this case the purchase price shown on the ticket will be refunded in full. Any additional claims for liability are excluded. Unless stated otherwise, claims for reimbursement may be made no later than 10 days after the date of the event.
If a performance has to be cancelled due to circumstances for which Lucerne Festival is not responsible (force majeure, death or illness of an artist, terror warnings, reasons of piety, protests, official bans, etc.), it shall be deemed to have been performed in full at the start of the concert. A refund of the purchase price is also excluded if a performance is continued after an interruption.
Seating in the Ark Nova is unreserved. Wheelchair spaces are clearly marked.
There is no late admission. If a concert is missed due to late arrival, the purchase price cannot be refunded.
The customer agrees that Lucerne Festival may also use images and recordings in which his or her person can be recognized.
All devices with acoustical signals (mobile phones, watches, etc.) must be turned off during performances.
Customers whose behavior causes disturbance can be dismissed from the event by the hall team or security staff.
The personal information that you supply when making a purchase can be processed by Lucerne Festival and used for its own promotional purposes. The customer hereby agrees. Lucerne Festival does not trade customer information.
You can find detailed information on our data protection statement under the following link:
For damages suffered by a customer during a visit to a Lucerne Festival event, Lucerne Festival is liable only in cases of gross negligence or intentional violation of contractual obligations by Lucerne Festival. Liability for damages caused by a defective product and lost profit is excluded.
Lucerne Festival reserves the right to adjust and emend these general terms & conditions at any time.
The exclusive jurisdiction for any disputes in connection with ticket sales and the handling of events is Lucerne, Switzerland. It is governed by Swiss law.