General Terms & Conditions

TICKET SALES
General Terms & Conditions
Tickets may be ordered online, in writing, or by telephone. Official advance ticket sales begin on the specific dates announced in LUCERNE FESTIVAL’s media releases.

Registered customers may purchase tickets online at www.lucernefestival.ch/en. The purchase agreement between LUCERNE FESTIVAL and the customer takes effect when the “confirm purchase” option is clicked. Written ticket orders using the order form may be sent to LUCERNE FESTIVAL, Postfach, CH-6002 Luzern, or via fax to +41 (0)41 226 44 85. Orders placed before official advance sales for written orders have begun will not receive preferential treatment.

LUCERNE FESTIVAL reserves the right to limit the number of tickets per customer. When telephone sales are underway, requests will be accepted by calling +41 (0)41 226 44 80.
Fees
In addition to the published prices for tickets and products there is a fee for processing and packaging.
Payment
The amount due may be paid by credit card, an invoice, or a voucher from LUCERNE FESTIVAL or the KKL. Payment may be made using the following debit and credit cards: Postcard (only online), VISA, MASTERCARD/EUROCARD, and AMEXCO. If payment by means of an invoice is chosen, the tickets will be reserved for 10 days for domestic invoices and 20 days for foreign invoices. If a timely payment is not made, the reservation will be canceled.
Delivery
The following methods of delivery are available: delivery via post, to a delivery address designated by the customer, pickup from the box office, or Print@Home. LUCERNE FESTIVAL assumes no liability for tickets lost in the mail. Please immediately check over the tickets that have been sent, since complaints that are received later cannot be considered. If it cannot be guaranteed that the customer will receive the tickets on time, the tickets will be available to be picked up from the box office.
Print@Home

For Print@Home tickets special terms of use apply. Only tickets printed on quality paper and showing an easy-to-read barcode will entitle the bearer to admission. The ticket is valid for one-time admission and will be voided upon the first validation. If there are multiple copies with the identical barcode in circulation, only the first ticket to be validated will gain admission. The promoter is not obligated to verify the identity of the ticket holder as the ticket purchaser and is not obligated to verify the authenticity of the Print@Home tickets that are presented. Cancellation or exchange is not possible. Copying, modifying, and resale of the ticket are prohibited. Print@Home tickets cannot be resold on commission.

Wheelchair Spaces
In the KKL Luzern Concert Hall and, to the extent possible, at the external venues, wheelchair spaces are available on special terms. These spaces may be reserved only by telephone at the number +41 (0)41 226 44 80. There is no guarantee than the person accompanying the person in the wheelchair can be assigned a seat in the same price category or in the vicinity.
Duplicates
For tickets that are lost we will produce duplicates when possible. These can be issued only at the box office for a replacement fee of CHF 10.00. For tickets that were purchased without supplying customer data at the LUCERNE FESTIVAL box office or at the ticket outlets, as well as for Print@Home tickets, generally no duplicates can be provided.If the original concert ticket and a duplicate are presented for the same seat at a performance, the owner of the duplicate shall take precedence. LUCERNE FESTIVAL does not verify whether the owner has acquired the duplicate lawfully.
Returning Tickets
In principle tickets may neither be exchanged nor returned. In the case of sold-out events tickets can be accepted for resale on commission. The commission fee is 30% of the purchase price. Payment will be made following the concert or, at the latest, at the end of the Festival period. The costs of transfer shall be borne by the recipient. The promoter assumes no responsibility for the resale of returned tickets. Print@Home tickets as well as tickets that were purchased without supplying customer data at the LUCERNE FESTIVAL box office or at the sales outlets may not be resold.
Resale
Resale of tickets at prices higher than those stated on the tickets is prohibited.
Price Reduction
University and high school students, vocational students, members of the Youth Theater Club up to age 30, and KulturLegi holders may purchase tickets at CHF 20 for events that are not sold out upon presenting valid identification at the box office. Additional discounts cannot be given. Identification must also be presented at any of the control entry points at the event venue.
CANCELLATION OF EVENTS
LUCERNE FESTIVAL also reserves the right to cancel events on short notice. In this case the purchase price shown on the ticket will be refunded in full. Any additional claims for liability are excluded. Unless stated otherwise, claims for reimbursement may be made no later than 10 days after the date of the event. Changes in the cast of performers and programming as well as relocation of the event venue do not entitle one to reimbursement of the ticket purchase price. In cases when the event must be postponed, the tickets remain valid for the new date.
SEATING PLAN
LUCERNE FESTIVAL reserves the right to change the seating plan (for example, for concert broadcasts or recordings) and to allocate other seats (of equal or better value) for customers if the reserved seat is no longer available due to these changes or if enjoyment of the presentation from this seat will be significantly impaired.
LATE-ARRIVING CUSTOMERS
Out of respect for the musicians and the audience, late-arriving customers will be admitted only during the intermission or at the discretion of the concert hall staff. Some events may be performed without intermission and late admission.
ADDITIONAL PROVISIONS
Video and audio recordings
Customers are strictly prohibited from making any kind of video and audio recordings at all LUCERNE FESTIVAL events.
Audiovisual recording by LUCERNE FESTIVAL
LUCERNE FESTIVAL records certain performance for audio or visual media. The customer agrees that LUCERNE FESTIVAL may also use recordings on which his or her person can be recognized if necessary.
Devices with acoustical signals
All devices with acoustical signals (mobile phones, watches, etc.) must be turned off during performances.
House Regulations
The house regulations of the venue in which the respective LUCERNE FESTIVAL event takes place are valid. Customers whose behavior causes disturbance can be dismissed from the event by the hall team or security staff.
Data Protection and Privacy
The personal information that you supply when making a purchase can be processed by LUCERNE FESTIVAL and used for its own promotional purposes. The customer hereby agrees. LUCERNE FESTIVAL does not trade customer information.
Liability
For damages suffered by a customer during a visit to a LUCERNE FESTIVAL event, LUCERNE FESTIVAL is liable only in cases of gross negligence or intentional violation of contractual obligations by LUCERNE FESTIVAL. Liability for damages caused by a defective product and lost profit is excluded.
Change in the General Terms & Conditions
LUCERNE FESTIVAL reserves the right to adjust and emend these general terms & conditions at any time.
Applicable Law and Jurisdiction
The exclusive jurisdiction for any disputes in connection with ticket sales and the handling of events is Lucerne, Switzerland. It is governed by Swiss law.