KEEPING YOU SAFE!
We are doing everything possible to ensure that you can enjoy live music free of worry, even in the era of Corona.
The following rules remain in effect:
We are constantly adapting our protection plan to the latest developments. The most up-to-date information, including answers to frequently asked questions (FAQ), can be found here on our website.
Will I get my money back in the case of event cancellation?
Should an event have to be cancelled by Lucerne Festival, we will of course refund the price of your ticket(s). All requests for reimbursement must be submitted within three months. There may be delays in processing as well as in crediting ticket prices back to your account. We ask for your understanding.
What happens if I am not allowed to enter Switzerland from abroad or would be required to go into quarantine after entering Switzerland?
Where can I find information on which regulations apply to me for entry into Switzerland?
Due to the Covid 19 pandemic, there are special regulations for entering Switzerland. Depending on the nature of your trip, you may be required to fill out an entry form, show a negative test and/or go into quarantine. Information on the general rules can be found at www.bag.admin.ch/einreise.
You can use the following Travelcheck to check whether and under what conditions you are allowed to enter Switzerland https://einreisecheck.admin.ch/home
I bought tickets, but because of the current situation I would prefer not to attend the concert. May I return my tickets or pass them on?
Unfortunately, we cannot take back tickets that have already been purchased. Since Lucerne Festival no longer collects personal contact details for events in indoor spaces with obligatory seating since 8 June 2021, you can pass on your tickets. This is also possible if the tickets have already been personalized. These tickets do not need to be re-personalized.
Do I need a Covid certificate to attend the Lucerne Festival?
No, a Covid certificate is not required. No proof of vaccination, negative test or certificate of corona recovery is required for entry. We run all concerts with reduced seating capacity. This means that a maximum of two thirds of all seats will be sold and the upper limit of 1,000 visitors will not be exceeded. In addition, masks are mandatory in all venues: from the moment of entry, during the entire concert and until the audience leaves the building. In addition, the required minimum distance must be kept wherever possible.
What experiences are reflected in the protection plan?
In August 2020, Lucerne Festival held the "Life Is Live" Festival for around 7,400 visitors. The KKL Luzern's health protection plan, which took into account an upper limit of 1,000 people based on the federal and cantonal regulations at the time, was very well received by the audience. During these ten days, Lucerne Festival was able to prove that with a well-thought-out protection plan it is possible to hold a successful festival where guests feel comfortable at the concert and can concentrate entirely on the music.
How does entry to the concert work and when does it take place?
Doors for events in the KKL Luzern Concert Hall open 45 minutes before the start of the concert; for several concerts there will be no late admission. In general, entry and exit are always via the wing where the event takes place (exceptions: hospitality events and concert introductions). Internal access via the Seebar is closed. For events at Lucerne Hall in the KKL or at external venues, doors may not open until shortly before the performance begins. If a concert is missed due to late arrival, the ticket price cannot be refunded.
Is there a mask requirement at the venues? What kinds of masks are allowed?
Lucerne Festival follows the requirements of the authorities. Currently, a general mask obligation applies. For the protection of all concert guests, the correct wearing of a mask is obligatory from admission, during the entire concert and until leaving the building. All staff members in the building also wear masks. Please bring your own mask.
On the website of the FOPH you will find important information on the recommended masks: https://www.bag.admin.ch/bag/en/home/krankheiten/ausbrueche-epidemien-pandemien/aktuelle-ausbrueche-epidemien/novel-cov/masken.html
Where does the mask requirement apply? Only in the concert hall or also outside the venue?
Masks are obligatory from the time of admission, throughout the concert and until the audience leaves the building.
I cannot wear a mask for medical reasons. Can I still attend a concert?
Persons who can prove that they cannot wear face masks for special reasons, in particular medical reasons, are exempt from the mask obligation. According to the Covid 19 Regulations, the proof requires a attestation from a specialist who is authorised to exercise the profession under his or her own professional responsibility in accordance with the Medical Professions Law.
How does the seating plan at the venues work? Are there distances between the seats?
We perform all concerts with reduced seating capacity. We have limited the space available in the KKL Luzern Concert Hall to a maximum of 999 seats; seating is allocated in compliance with the legally required framework. Wherever possible, one seat is left vacant between seats; concertgoers must use their allocated seats. Events in the KKL Lucerne Hall or at the other venues will also be sold with reduced seating capacity.
Will more seats go on sale after the latest Federal Council decisions?
We have limited the number of seats available in the KKL Luzern concert hall to a maximum of 1,000 and no additional seats will be sold in addition to this.
May I change my seat if I see that the seat next to me remains empty?
No, unfortunately this is not possible. Due to the given distances, we ask you to take the seats assigned to you.
Is there a vaccination requirement? Do I have to show a negative coronavirus test to attend a concert?
No, a Covid certificate is not required. For our guests, no proof of vaccination, negative test or certificate of corona recovery is required for admission. We run all concerts with reduced seating capacity. This means that a maximum of two thirds of all seats will be sold and the upper limit of 1,000 visitors will not be exceeded. In addition, masks are compulsory in all venues.
If you feel ill or have symptoms such as fever, sore throat, cough, general weakness, malaise or cold, please do not attend the concert in order to protect the other guests.
I attended a concert and tested positive shortly afterwards. Is there an obligation to report to Lucerne Festival?
No, you do not have to actively inform Lucerne Festival. In the case of a positive test result, the responsible office will contact you and give you further information and instructions.
When and where can I get tickets? When and where can I pick up my tickets?
You can order concert tickets online via our website at lucernefestival.ch and print them out directly (Print@Home) or download them to your smartphone. To avoid crowds on site as much as possible, but also due to the reduced number of seats, we recommend an early purchase online via our website at lucernefestival.ch. Unfortunately, this year it is not possible to pick up pre-ordered tickets at the box office.
Can tickets be purchased at a ticket office?
Until the start of the Festival on 10 August and during the Festival, you can purchase tickets at lucernefestival.ch or by telephone from Monday to Friday from 10 am to 12 pm on +41 (0)41 226 44 80.
From 10 August to 12 September 2021, daily from 2 p.m. until the start of the concert in the evening, tickets for the Summer Festival will be available at the Lucerne Festival ticket office at the main entrance of the KKL Luzern (lakeside). There are no other ticket sales offices.
Can tickets be purchased on the spur-of-the-moment at the box office?
To avoid crowds on site as much as possible, but also due to the reduced number of seats, we recommend early purchase online via our website at lucernefestival.ch. You can purchase tickets for the Summer Festival daily from 10 August to 12 September 2021 at the Lucerne Festival ticket counter near the main entrance of the KKL Luzern (lakeside), from 2 p.m. until the evening concert starts.
For morning, midday, and late-night events at the KKL Luzern, as well as for events at other venues, you can purchase your tickets (subject to availability) on site starting one hour before the concert begins. Only cash payment is accepted at the venues outside the KKL Luzern.
Will the popular "40min" series of free concerts still be held this summer?
Yes, these concerts will still take place. Due to the current situation as well as the mandates by the federal government regulating Covid, the number of seats for all concerts in the "40min" series at Lucerne Hall in the KKL Luzern is limited. Admission is possible only with a valid ticket.
As soon as the Festival starts on 10 August 2021, free, non-numbered tickets can be obtained via our website lucernefestival.ch. The number of tickets is limited to two per order.
On the day of the event, any remaining tickets may be obtained on site at the venue. No Covid certificate is required, but masks are mandatory for all persons 12 years and older.
Will the free Public Viewing of the Opening Concert at Lucerne's Inseli Park still take place this summer?
Yes, the free Public Viewing will take place. Due to the current situation as well as the mandates by the federal government regulating Covid, the number of guests is limited to 500 people. The area will be cordoned off and access possible only via a central entrance on the KKL side of the Inseli Park. Securitas employees will monitor the restricted capacity.
No tickets or Covid certificates are required. No proof of vaccination, negative test results, or coronavirus recovery is required for admission to our events. We recommend that all guests wear a mask unless a distance of 1.5 meters from other people can be maintained.
Will the "In the Streets" Festival also take place this summer?
Yes, the world music festival "In the Streets" will take place without restrictions.
We recommend that all guests wear a mask unless a distance of 1.5 meters from other people can be maintained.
Are there any special offers this summer for students?
For high school and university students, vocational school students, and members of JTC up to and including 29 years, as well as Kultur-Legi holders, special offers will again be available during the 2021 Summer Festival for events that are not sold out. Due to the current situation we have not yet finalized the purchase process. Detailed information on these offers will be available as soon as the Festival starts at lucernefestival.ch/students.
Can I print my tickets myself at home or download them to my smartphone?
Yes, concert tickets that you order online via our website at lucernefestival.ch can be printed out directly at home (Print@Home) or downloaded to your smartphone. You then show the QR code at the entrance to the venue. Furthermore, you can re-personalize tickets purchased online in your customer account. Please make sure that you always show the latest version of your ticket, as only the latest ticket printout will allow you to enter the concert.
I lost my tickets. What should I do?
Concert tickets purchased online (Print@Home and smartphone) can be printed out again at any time. Please note that only the most recent ticket printout allows admission to the concert. If you purchased your concert ticket by other means, please call us at +41 (0)41 226 44 80. We will be happy to send you a duplicate of your ticket (processing costs are CHF 10).
Do I have to provide my contact details?
Lucerne Festival complies with official requirements and no longer collects contact details for events as of 8 June 2021.
What does the health protection plan look like?
The general requirements of the protection plan designed by the Federal Office of Public Health and the KKL apply to all events. We continually adapt our protection plan to the most recent developments.
Do the venues have a special ventilation system? Are air disinfection devices available in the venues?
The concert hall of the KKL Luzern is equipped with a special ventilation system in which the supply air is fed into the audience area under the seats. This means that the aerosols and other air pollutants emitted by the visitors can be removed more effectively than with purely mixed ventilation. Together with its partners Lucerne Festival and Lucerne Symphony Orchestra, the KKL Lucerne commissioned the Lucerne University of Applied Sciences and Arts to investigate the risk of virus transmission in the concert hall from a ventilation perspective. The study shows that the airflow in the concert hall largely meets expectations and that airborne contaminants are effectively dissipated in the audience area. The results also confirm that the risk of infection can be minimised considerably with consistent protective measures and that safe conditions can be created for visitors in the concert hall. Air disinfection is not currently planned for any of the venues.
Can I purchase a program booklet before the performance?
Starting seven days before a particular event, you can purchase PDFs of our program booklets online. You will find a direct link to purchase and download the corresponding booklet on the detail pages for the concerts on our website. In addition, program booklets can also be obtained locally. Only cash payment is accepted.
Will there be concert intermissions?
No, this summer all events will take place without intermissions.
Are food options available before and after the concert?
Indoors, consumption of food and beverages is permitted only while seated in catering establishments. Extensive gastronomic options will be available in the various restaurants within the KKL Luzern. Details and options for making reservations can be found at: www.kkl-luzern.ch/en/restaurants.
During the Summer Festival from Lucerne Festival, the Summer Lounge on the Lucerne Terrace is open every day from Monday to Satuday from 5 – 11pm and on Sunday from 2 – 11pm. More information can be found at: www.kkl-luzern.ch/en/sommer-lounge.
There will be a concert bar (standing room only) in front of Wing B in the KKL Luzern.
The use of the cloakroom in the KKL Luzern is free of charge. Handbags and backpacks up to a size of 42 x 29.7 cm (A3) may be taken into the hall. All larger bags and luggage, as well as other bulky items, must be left at the cloakroom for a charge of CHF 5 per item. For security reasons, coats and jackets are also not permitted to be taken into the hall and can be left free of charge at the cloakroom.