KEEPING YOU SAFE!

We are doing everything possible to ensure that you can enjoy live music free of worry, even in the era of Corona.

  • All of the events take place without intermission.
  • Each ticket is personalized.
  • Masks are mandatory at the venues.
  • Safe distance is ensured.
  • Concerts are booked with reduced seating capacity.

We are constantly adapting our protection plan to the latest developments. The most up-to-date information, including answers to frequently asked questions (FAQ), can be found here on our website.

General Coronavirus Topics

  • Will I get my money back in the case of event cancellation?

    Should an event have to be cancelled by Lucerne Festival, we will of course refund the price of your ticket(s). All requests for reimbursement must be submitted within three months. There may be delays in processing as well as in crediting ticket prices back to your account. We ask for your understanding.

  • What happens if I am not allowed to enter Switzerland from abroad or would be required to go into quarantine after entering Switzerland?

    Should your visit to the event be impossible due to official measures in connection with the Covid-19 pandemic, we will refund the ticket price. Lucerne Festival reserves the right to request written proof of the reason you were not able to attend.

  • I bought tickets, but because of the current situation I would prefer not to attend the concert. May I return my tickets or pass them on?

    Unfortunately, we cannot take back tickets that have already been purchased. Since Lucerne Festival no longer collects personal contact details for events in indoor spaces with obligatory seating since 7 June 2021, you can pass on your tickets. This is also possible if the tickets have already been personalized. These tickets do not need to be re-personalized.

  • What experiences are reflected in the protection plan?

    In August 2020, Lucerne Festival held the "Life Is Live" Festival for around 7,400 visitors. The KKL Luzern's health protection plan, which took into account an upper limit of 1,000 people based on the federal and cantonal regulations at the time, was very well received by the audience. During these ten days, Lucerne Festival was able to prove that with a well-thought-out protection plan it is possible to hold a successful festival where guests feel comfortable at the concert and can concentrate entirely on the music.

Mandatory Masks & Rules for Distancing

  • How does entry to the concert work and when does it take place?

    According to current planning, doors open 45 minutes before the start of the concert for events in the KKL Luzern Concert Hall; there is no late admission. For events in KKL’s Lucerne Hall or in the venues other than the KKL, doors may not open until shortly before the performance begins. If a concert is missed due to late arrival, we are unfortunately unable to refund the ticket price.

    During entry, a minimum distance of 1.5 meters must be observed, and crowds of people must be avoided. Ticket control is carried out at the entrance to the venue and is repeated at the concert hall door.

  • Is there a mask requirement at the venues? What kinds of masks are allowed?

    Lucerne Festival complies with official regulations. At the moment, there is a general obligation to wear masks. For the protection of all concert guests, masks are mandatory and must be worn correctly as soon as the building is entered, throughout the entire concert, and until leaving the building. Likewise, all employees in the building must wear masks. If a minimum distance of 1.5 meters from other persons cannot be maintained outside the venue, you must also wear a mask.

    You can find important information about recommended masks on the Federal Office of Public Health website: https://www.bag.admin.ch/bag/en/home/krankheiten/ausbrueche-epidemien-pandemien/aktuelle-ausbrueche-epidemien/novel-cov/masken.html

  • Where does the mask requirement apply? Only in the concert hall or also outside the venue?

    Outside the venue, according to the Federal Office of Public Health, a mask must be worn if you cannot maintain a distance of 1.5 meters from other people. The obligation to wear a mask applies from admittance to the building, throughout the entire concert, and until you leave the building.

  • How does the seating plan at the venues work? Are there distances between the seats?

    We perform all concerts with reduced seating capacity. We have limited the space available in the KKL Luzern Concert Hall to a maximum of 999 seats; seating is allocated in compliance with the legally required framework. Wherever possible, one seat is left vacant between seats; concertgoers must use their allocated seats. Events in the KKL Lucerne Hall or at the other venues will also be sold with reduced seating capacity. Here, too, we leave one seat vacant between the seats.

  • May I change my seat if I see that the seat next to me remains empty?

    No, unfortunately this is not possible. Due to the reduced seating capacity, you must take the seats assigned to you, since the vacant seats have been explicitly fixed in the hall’s seating plan.

  • How is contact tracing ensured?

    Lucerne Festival complies with official regulations. Lucerne Festival no longer collects contact details for events in indoor spaces with obligatory seating.

    We ask you to check our website at lucernefestival.ch for details about how to order free tickets and register for this special concert format before the Festival starts. Due to the current situation we have not yet finalized how to order the free tickets.

  • Is there a vaccination requirement? Do I have to show a negative coronavirus test to attend a concert?

    Lucerne Festival complies with official regulations. An amendment to the Covid-19 ordinance is currently under review and should be passed by the end of June 2021. Based on current information, it must be assumed that only persons who have been tested or who have recovered or been vaccinated may attend major events in the summer, and this must be ensured by means of a mandatory control at the access. At this time we cannot yet say how this requirement will be implemented in detail.

  • I attended a concert and tested positive shortly afterwards. Is there an obligation to report to Lucerne Festival?

    No, you do not have to actively inform Lucerne Festival. In the case of a positive test result, the responsible office will contact you and give you further information and instructions.

Ticketing & Registration

  • When and where can I get tickets? When and where can I pick up my tickets?

    You can order concert tickets online via our website at lucernefestival.ch and print them out directly (Print@Home) or download them to your smartphone. To avoid crowds on site as much as possible, but also due to the reduced number of seats, we recommend an early purchase online via our website at lucernefestival.ch. Unfortunately, this year it is not possible to pick up pre-ordered tickets at the box office.

  • Can tickets be purchased at a ticket office?

    From 10 August to 12 September 2021, you can purchase tickets for the Summer Festival at the Lucerne Festival ticket counter at the main entrance of the KKL Luzern (lake side) daily from 2 p.m. until the concert begins in the evening.

  • Can tickets be purchased on the spur-of-the-moment at the box office?

    To avoid crowds on site as much as possible, but also due to the reduced number of seats, we recommend early purchase online via our website at lucernefestival.ch. You can purchase tickets for the Summer Festival daily from 10 August to 12 September 2021 at the Lucerne Festival ticket counter near the main entrance of the KKL Luzern (lakeside), from 2 p.m. until the evening concert starts.

    For morning, midday, and late-night events at the KKL Luzern, as well as for events at other venues, you can purchase your tickets (subject to availability) on site starting one hour before the concert begins. Only cash payment is accepted at the venues outside the KKL Luzern.

  • Are there any special offers this summer for students?

    For high school and university students, vocational school students, and members of JTC up to and including 29 years, as well as Kultur-Legi holders, special offers will again be available during the 2021 Summer Festival for events that are not sold out. Due to the current situation we have not yet finalized the purchase process. Detailed information on these offers will be available as soon as the Festival starts at lucernefestival.ch/students.

  • Can I print my tickets myself at home or download them to my smartphone?

    Yes, concert tickets that you order online via our website at lucernefestival.ch can be printed out directly at home (Print@Home) or downloaded to your smartphone. You then show the QR code at the entrance to the venue. Furthermore, you can re-personalize tickets purchased online in your customer account. Please make sure that you always show the latest version of your ticket, as only the latest ticket printout will allow you to enter the concert.

  • I lost my tickets. What should I do?

    Concert tickets purchased online (Print@Home and smartphone) can be printed out again at any time. Please note that only the most recent ticket printout allows admission to the concert. If you purchased your concert ticket by other means, please call us at +41 (0)41 226 44 80. We will be happy to send you a duplicate of your ticket (processing costs are CHF 10).

  • Do I have to provide my contact details?

    Lucerne Festival complies with official regulations. Lucerne Festival does not collect contact details for events in indoor spaces with obligatory seating since 8 June 2021.

    We ask you to check our website at lucernefestival.ch for details about how to order free tickets and register for this special concert format before the Festival starts. Due to the current situation we have not yet finalized how to order the free tickets.

  • Will the public viewing and the "In the Streets” festival also take place this summer?

    If federal and cantonal regulations allow, the popular public viewing ("Lakeside Symphony") and the world music festival "In the Streets" will also take place. We kindly ask you to visit our website at lucernefestival.ch to keep yourself informed about the protection plan as well as possible adjustments at these events before the Festival starts.

  • Will the popular free concerts in the "40min" series be offered this summer?

    Yes, the "40min" concerts are also planned for this summer. We ask you to check our website at lucernefestival.ch for details about how to order free tickets and register for this special concert format before the Festival starts. Due to the current situation we have not yet finalized how to order the free tickets.

Hygiene & Ventilation

  • What does the health protection plan look like?

    The general requirements of the protection plan designed by the Federal Office of Public Health and the KKL apply to all events. We continually adapt our protection plan to the most recent developments. You can find the latest information on our website at lucernefestival.ch/safely-attending-the-concert.

  • Do the venues have a special ventilation system? Are air disinfection devices available in the venues?

    With its generous dimensions of 23 x 23 x 46 meters, the KKL Luzern Concert Hall has a spatial volume (omitting the echo chamber) of 19,000 m3. Throughout the entire event, the modern ventilation systems are in operation and produce 30 m3 of fresh air per hour for each concert guest when the hall is fully occupied. The air flows in through a pressure chamber and allows the exhaust air to be discharged vertically upwards. Surfaces, door handles, toilets, washbasins, handrails on stairs, and fittings are regularly cleaned or disinfected.

    Air disinfection is not currently planned for any of the venues. More detailed information on the spatial conditions of the other venues will follow.

Cloakroom, Information Booth, and Food Options

  • Can I purchase a program booklet before the performance?

    Starting seven days before a particular event, you can purchase PDFs of our program booklets online. You will find a direct link to purchase and download the corresponding booklet on the detail pages for the concerts on our website. In addition, program booklets can also be obtained locally.

  • Will there be concert intermissions?

    No, this summer all events will take place without intermissions.

  • Are food options available before and after the concert?

    There will be a gastronomic offer in the different restaurants of the KKL Lucerne. Details and reservation options can be found at: www.kkl-luzern.ch/en/restaurants.

    It is not yet possible to assess whether and to what extent it will be possible to make gastronomic selections available in the indoor and/or outdoor areas of the KKL Luzern.