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General Terms & Conditions
Valid as of: 26 June 2020
These replace the Terms & Conditions printed on the back of the tickets.
Visitors are obligated to follow the instructions of the staff on site. Visitors attend the performance at their own risk.
Due to the Covid regulations, your customer data are collected for the purpose of ensuring contact tracing. These data will not be used for advertising purposes and will be deleted within 14 days.
General Terms & Conditions
Tickets may be ordered online, in writing, or by telephone. Official advance ticket sales begin on the specific dates announced in LUCERNE FESTIVAL’s media releases.
Registered customers may purchase tickets online at www.lucernefestival.ch/en. The purchase agreement between LUCERNE FESTIVAL and the customer takes effect when the “confirm purchase” option is clicked. Written ticket orders using the order form may be sent to LUCERNE FESTIVAL, Postfach, CH-6002 Luzern, or via fax to +41 (0)41 226 44 85. Orders placed before official advance sales for written orders have begun will not receive preferential treatment.
LUCERNE FESTIVAL reserves the right to limit the number of tickets per customer. When telephone sales are underway, requests will be accepted by calling +41 (0)41 226 44 80.
In addition to the published prices for tickets and products there is a fee for processing and packaging.
The amount due may be paid by credit card, an invoice, or a voucher from LUCERNE FESTIVAL or the KKL. Payment may be made using the following debit and credit cards: Postcard (only online), VISA, MASTERCARD/EUROCARD, and AMEXCO. If payment by means of an invoice is chosen, the tickets will be reserved for 10 days for domestic as well as for foreign invoices. If a timely payment is not made, the reservation will be canceled.
The following methods of delivery are available: delivery via post to a delivery address designated by the customer, pickup from the box office, or Print@Home. LUCERNE FESTIVAL assumes no liability for tickets lost in the mail. Please immediately check over the tickets that have been sent, since complaints that are received later cannot be considered.
In the KKL Luzern Concert Hall and, to the extent possible, at the external venues, wheelchair spaces are available on special terms. These spaces may be reserved only by telephoning the number +41 (0)41 226 44 80. There is no guarantee than the person accompanying the person in the wheelchair can be assigned a seat in the same price category or in the vicinity.
Tickets may categorically neither be exchanged nor returned.
The resale and transfer of tickets are prohibited. LUCERNE FESTIVAL accepts no liability.
CANCELLATION OF EVENTS
LUCERNE FESTIVAL also reserves the right to cancel events on short notice. In this case, the purchase price shown on the ticket will be refunded in full. Any additional claims for liability are excluded. Unless stated otherwise, claims for reimbursement may be made no later than 10 days after the date of the event. Changes in the list of performers and programming as well as relocation of the event venue do not entitle one to reimbursement of the ticket purchase price. In cases when the event must be postponed, the tickets remain valid for the new date.
LUCERNE FESTIVAL reserves the right to change the seating plan (for example, for concert broadcasts or recordings) and to allocate other seats (of equal or better value) for customers if the reserved seat is no longer available due to these changes or if enjoyment of the presentation from this seat will be significantly impaired. In addition individual sections (for example, Rows A and B in the Front Stalls, Organ Loft) can be released for sale at a later date.
Late arrival is not permitted.
Video and audio recordings
Customers are strictly prohibited from making any kind of video and audio recordings at all LUCERNE FESTIVAL events.
Audiovisual recording by LUCERNE FESTIVAL
LUCERNE FESTIVAL records certain performance for audio or visual media. The customer agrees that LUCERNE FESTIVAL may also use recordings on which his or her person can be recognized if necessary.
Devices with acoustical signals
All devices with acoustical signals (mobile phones, watches, etc.) must be turned off during performances.
The house regulations of the venue in which the respective LUCERNE FESTIVAL event takes place are valid. Customers whose behavior causes disturbance can be dismissed from the event by the hall team or security staff.
Data Protection and Privacy
The personal information that you supply when making a purchase can be processed by LUCERNE FESTIVAL and used for its own promotional purposes. The customer hereby agrees. LUCERNE FESTIVAL does not trade customer information.
For damages suffered by a customer during a visit to a LUCERNE FESTIVAL event, LUCERNE FESTIVAL is liable only in cases of gross negligence or intentional violation of contractual obligations by LUCERNE FESTIVAL. Liability for damages caused by a defective product and lost profit is excluded.
Change in the General Terms & Conditions
LUCERNE FESTIVAL reserves the right to adjust and emend these general terms & conditions at any time.